Last updated: December 24, 2024

General

Subject to stock availability. We try to maintain accurate stock counts but from time to time there may be a discrepancy. In such cases we will fulfill available items and contact you to arrange a refund or await restocking for the backordered item.

Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order. The price shown at checkout is the final shipping cost.

Free shipping on all orders above ₹999.

Delivery Time

Orders are dispatched within 2 business days of payment confirmation. Domestic shipments across India are typically delivered in 3–7 business days.

Our team operates Monday to Saturday. Orders placed on Sunday or public holidays are dispatched the next business day.

Change of Delivery Address

We can update your delivery address any time before the order has been dispatched. Contact us immediately via WhatsApp or phone if you need to change it.

Items Out of Stock

If an item is out of stock after your order is placed, we will cancel and refund the out-of-stock item and dispatch the rest of your order.

Tracking

Once your order is dispatched, you will receive a tracking link to follow your shipment in real time.

Damaged Parcels

If your parcel arrives damaged, please reject it from the courier if possible and contact us immediately. If it was delivered in your absence, reach out to us with photos and we will resolve it promptly.

Returns

We accept returns within 7 days of receipt, provided items are in original, unused condition with original packaging. Return shipping is at the customer's expense.

Contact Us

For all shipping enquiries:
📲 WhatsApp / Call: +91 9106515891
📧 Email: sarazoutlet@gmail.com