Refund policy
At Zikrain, we want you to love your eyewear. If something isn't right, here's how we make it simple.
Exchange Policy We offer exchanges on all orders, provided you inform us within 48 hours of delivery. To initiate an exchange, email us at mail.zikrain@gmail.com with your order number and reason for exchange.
Conditions for Exchange
- The product must be unused, undamaged, and in its original packaging (carry bag and corrugated box).
- Exchange requests must be raised within 48 hours of receiving your order.
- Exchanges are subject to product availability. If the requested frame is unavailable, we will offer an alternative or issue a full refund.
Return Shipping We cover the cost of return shipping for all valid exchange requests. Our team will arrange a reverse pickup from your address.
Refunds We do not offer refunds as a standard policy. Refunds are only issued in the following cases:
- You received a defective or damaged product.
- You received the wrong item.
- The exchange item is out of stock and no suitable alternative is available.
In such cases, refunds will be processed to the original payment method within 5–7 business days after we receive and inspect the returned product.
Non-Exchangeable Items
- Products returned after 48 hours of delivery.
- Products that are damaged, scratched, or show signs of use.
- Products returned without original packaging.
How to Reach Us For any exchange or return queries, email us at mail.zikrain@gmail.com with your order number.