Conditions
• The item must be unused and in the condition it arrived in, with its original packaging.
• The request must be raised within 48 hours of delivery.
• Exchanges are subject to availability. If the same piece is out of stock, we will offer an alternative of equal value.

At Saraz Outlet we want you to be happy with what arrives. If something isn’t right, here is exactly how it works.

Exchange, not refund
We offer exchanges on all orders. We do not offer refunds as a standard policy. If a piece arrives faulty, damaged, or isn’t the item you ordered, we will exchange it for you.
Please raise an exchange request within 48 hours of delivery. Email sarazoutlet0@gmail.com or WhatsApp +91 91065 15891 with your order number and a photo or short video of the issue.

6-month warranty on watches
Every watch carries a 6-month machine warranty. If the movement stops working within six months through no fault of your own, contact us and we will repair or replace it. The warranty covers the movement — not physical damage, water damage, scratches, a worn strap, or normal wear.

Not eligible for exchange
• Requests raised more than 48 hours after delivery.
• Items that are damaged, scratched, or show signs of use.
• Items returned without their original packaging.
• Change of mind, where the item arrived as described and in good condition.

Contact us
Email sarazoutlet0@gmail.com or WhatsApp +91 91065 15891 with your order number.